- Rent Collection and Recording
- We offer tenants several means of online rent payment including automatic ACH withdrawal. We handle all rent collection as well as maintaining up to date tenant ledgers.
- Electronic Record Keeping
- We keep detailed records of all communication with tenants including texts, emails, call logs, notes and letters.
- Electronic filing of all bills, electronic lease signings, storing of other key documents.
- Eviction Case Management
- We handle the full delinquent rent process from service of 14-day notice to quit, to summons and complaint, to eviction when necessary.
- Bill Payment
- We set up an FBO bank account that allows us to handle all rent deposits and bill payment on our client’s behalf.
- Leasing
- We handle the leasing process in its entirety. We extend lease renewals 90-150 days out (varies by market and asset class), manage the turnover process, and then screen and place qualified tenants into our clients’ apartments.
- Maintenance
- We take incoming service requests through our online tenant portal or over the phone and handle the maintenance request accordingly. We have a full-time in-house field manager as well as an extensive network of trusted contractors.
- We have a 24-hour dedicated emergency maintenance line that allows us to ensure that emergencies like burst pipes are handled before they cause damage to our clients’ investments.
- Accounting
- We use advanced property management software for all of our accounting and have a highly skilled controller who handles everything from security deposit escrow accounts to operating cash bank reconciliations each month.
- Reporting
- We have a wide variety of reporting tools and can provide our clients with vital data in minutes. A few examples include:
- P&L Statements
- Cash flow Statements
- Work Order Summaries
- Delinquency Reports
- Vacancy Reports
- Monthly Deliverables: We send an owner statement every month to our clients that gives a full summary of rent collected, accrued bills and details upcoming payables. Samples are included later in this deck.
